Thank you for shopping at OFF CUTS! We want to ensure that your shopping experience with us is as seamless as possible. Please take a moment to review our Shipping Policy.

Processing Time:

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving payment.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options, and delivery estimates will be provided based on your selected shipping method.
  • Please note that delivery times are estimates and not guaranteed. Actual delivery time may vary depending on destination, carrier delays, and other factors beyond our control. Our Average delivery time is minimum 3 days and maximum 7 working days depanding on customer location.

Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email with a tracking number once your order has been shipped. The tracking information will be active within 24 hours.

Customs, Duties, and Taxes:

  • OFF CUTS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

  • OFF CUTS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy:

  • Please refer to our return-policy for information on returning items.

International Shipping:

  • We currently do not offer international shipping.

Order Tracking:

  • You can track your order through the "Track Order" section on our website. If you have any issues tracking your order, please contact our customer support.

Delivery Address:

  • It is the responsibility of the customer to ensure that the shipping address provided is accurate. Please double-check your shipping address before completing your purchase.
    If you have any questions about our Shipping Policy, please contact us at support@offcuts.in.